Shipping policy

At Oud Andrabia – The House of Fragrances, we ensure your fragrance reaches you safely, quickly, and in perfect condition.

Shipping Locations

  • We currently ship across India
  • Orders are processed and shipped from our authorized fulfillment centers

Order Processing Time

  • Orders are processed within 24 to 48 business hours
  • Orders placed on Sundays or public holidays are processed the next working day
  • During sales or festive seasons, processing may take slightly longer due to high demand

Delivery Timeline

  • Metro cities: 3 to 5 business days
  • Non-metro cities and rural areas: 5 to 7 business days
  • Delivery timelines may vary depending on location and courier partner

Shipping Charges

  • Shipping charges, if applicable, are displayed at checkout
  • Free shipping may be offered during special promotions or sales events

Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS or email
  • You can track your order in real time using the provided link

Packaging and Safety

  • All perfumes are packed in secure, leak-proof packaging
  • Each order is quality-checked before dispatch

Delays and Exceptions

Delivery delays may occur due to:

  • Weather conditions
  • Courier service disruptions
  • Remote delivery locations

Oud Andrabia is not responsible for delays caused by courier partners but will assist with tracking and support.

Incorrect Address or Failed Delivery

  • Please ensure your shipping address and contact details are accurate
  • Orders returned due to incorrect address or failed delivery attempts may incur re-shipping charges

Damaged or Missing Packages

  • Contact us within 24 hours of delivery
  • Share clear photos or videos of the package for quick resolution

Customer Support

For any shipping-related queries:

Note

Every order is carefully handled and inspected to ensure you receive a premium experience with Oud Andrabia.